How to write to aliexpress support service. Now a few words from the support team. Eve online technical support
16 2009Dear players,
As a support service (and the whole company Ccp), we are encountering errors following the release of a new extension, Apocrypha... We want to thank you for your patience and describe a few important points.
We do not deny that after the release of the expansion we were flooded with a wave of petitions from players, which will probably continue to overwhelm us for several days. Unfortunately, this means that it will take a little longer to answer them. However, we prioritize petition categories such as "Stuck", "Billing" and "Technical", processing them as quickly as possible. But, we have some tips on how to improve our speed of processing petitions:
Please submit your petition to the correct category... It's not good to move a petition from the wrong category to the right one if it's in the wrong place. This, of course, is okay, but it could save both your time and ours by simply directing the letter to the correct category.
Please do not submit multiple petitions on the same issue in different categories... If you already have such petitions, then take the time to cancel everything except the one that is directed to the correct category.
Please cancel any open petitions on issues that we have already resolved... Many problems have already been resolved with the release of patches, and it will be more beneficial for everyone if open petitions on these topics are canceled.
No separate Premium Lite EVE Online client to download
We were often contacted with questions about this client and where it can be downloaded, so we want to clarify this issue. Several earlier phrases and devblogs from our side could represent the expression Premium Lite as a separate entity. Premium Lite, actually a working term for certain settings Premium client... There is no separate version, you download a regular client, and then just click on the button Optimize Settings
in the menu accessible by pressing the key
Information about Apocrypha
If you would like to know more about the innovations in the extension EVE Online: Apocrypha, you can refer to EVELOPEDIA(which, in general, can serve as a starting point when looking for an answer to almost any question regarding EVE Online).
Reported by GM Panzer:
Dear players!
Our Customer Support, like the rest of CCP, is now solving a wide variety of problems associated with installing the EVE-Online Apocrypha update (fix bugs and file features without weekends and lunch breaks). We thank you for your patience, and we also want to discuss something with you.
There is no point in denying that the number of petitions since the release of Apocrypha is growing like a snowball, and this has been going on for several days. Unfortunately, we simply do not have time to process all petitions as quickly as before, but the inevitable delay will be different for different categories of petitions. The categories "Stuck", "Billing" and "Technical" will continue to be top priority and we will do everything in our power to process such petitions quickly and efficiently. You can help us too if you follow these instructions:
- Please always submit petitions to the appropriate categories.... There is no point in submitting a petition to a higher priority category if the problem described in the petition does not fall into that category. In this case, we will simply have to spend additional time to move your petition to the appropriate section.
- Please do not submit multiple petitions at once on the same issue in different categories... And if you have already done so, then take the time and cancel all unnecessary petitions except for one that remains in the correct category. The benefits of a heap of identical petitions are highly questionable, but the harm is obvious: extra work and additional burden on our employees.
- Please cancel any pending petitions regarding issues that have already been resolved... Many bugs have already been fixed by hotfixes, and canceling all petitions that have lost their relevance would only benefit everyone.
There is no separate version of the EVE client "Premium Lite", so you cannot download it !!!
No, no and NO! Don't even ask! We will not give you a link to download the Premium Lite client! Premium Lite is not a standalone version of the EVE client, but just a working term for describing a number of Premium client settings. To get Premium Lite, you need to download the Premium client, go to the ESC menu, click the "Optimize Settings" button and select "Optimize for Performance" in the menu that appears. And if you set up something else yourself, you get Premium Midi. This is not an official name - it just sounds cool.
Information on Apocrypha:
If you want to know more about all the features of Apocrypha, then we recommend that you look at a selection of pages from EVELOPEDIA that we have prepared for you:
Wormholes.
Those. As a rule, they begin to look for support for Aliexpress in the event that some trouble has already come. And as a rule, they cannot find it right away. Often they start to say that aliexpress does not exist on the website feedback, or something like that.
But in reality, this is completely different.
The technical service works in online mode(online chat) and responds instantly, or rather, a very smart robot responds. Who knows the answer to all the questions that are popular in the aliexpress online store.
How to contact the live operator, Aliexpress support service?
To contact a live operator, at the end of this article, click on the blue button - Support.
And write 2-3 times - Hello(with errors like this)
And select:
And press -
A blue button will immediately appear - Go to chat
And the live operator of the Aliexpress Support Service will immediately connect to you!
Sign in recent updates Eve.
1. Before you start chatting and asking questions, you need to log in.
2. The maximum number of characters in one message is 500 characters!
3. In order to attach a screenshot to a message, you need to wait for the operator to connect to your message. After that, in the lower left corner you can see a small icon for attaching the desired screenshot.
Interesting: Due to the large influx of aliexpress in honor of the 11/11/2018 Sale. Live operators were "hidden" a little further from us!
If necessary, a support worker will go to your dispute and review all of your evidence. Even in the flesh before viewing your attached video recordings. After all that has been examined and seen, he will immediately write you an answer - what you need to do or redo.
Contacting the live operator aliexpress, in January 2019
Unfortunately, the methods for communicating with a live operator on aliexpress are constantly changing. Therefore, I will add new options in this article.
An additional way to connect a live operator aliexpress
It should be written like this:
1. Hello
2. information
Important: Word - information, must be written exactly with small letters "information"
And the button will immediately appear - Go to chat.
When you click on which, a live operator will connect to our conversation. To whom we can tell about our problem and not only ...
How to contact the live operator aliexpress, in March 2019 (9 years of Aliexpress)
In order to contact the live operator of the aliexpress support service. First of all, we need to write to Eve:
1. Hello
2. When will I receive my money
And we press - Go to chat!
And in general, that's all!
In such a way, not in a cunning way on this moment, you can contact the live operator and solve your problem with the order on the aliexpress website
How to contact online chat, with a live operator of the aliexpress support service. In August 2019!
The principle of communication with a living person in the aliexpress online chat has changed a bit.
Now, in order to contact the live operator of the aliexpress support service, we need to follow this step by step instructions, with screenshots.
To communicate with a live operator, in the online chat on aliexpress, we need, at the beginning, go through the blue button - " Support service"at the end of this article, then:
1. Log in to your account/ profile (under your username and password)
(If your account is blocked, then watch the video clip - in this manual)
2. Let's write: Hello
After that, you can try to write to the chat - livechat_link. And a button should appear to connect a live operator to the aliexpress chat. If it does not appear, we continue to enter into the chat: livechat_link until a button for communication appears.
Or move on to the next point ...
3. Next, write in the chat: When will I receive my money?
And we immediately, aliexpress - offers to choose a problem order.
We select the problematic aliexpress order and click - Send (Or with the status - Completed as in the screenshot)
To receive the Completed status. It is necessary for any product, first click the Buy button - but do not pay. And after that, in My orders - cancel this order. And this order will be assigned the status - Completed)
(Even if the topic is not related to the order, then all the same - choose some order. It doesn't matter!)
And now Aliexpress offers us - go to! Go to the online chat, with the live operator of the aliexpress website.
An interesting point at this stage: If after clicking: No, I did not receive my order, the button does not appear: Go to chat. And it is proposed to choose some other answer options - this means that everything must be done from the first point. Until aliexpress prompts you to Go to online chat, with a live operator of the support service.
In more detail and clearly, you can watch our video instructions on how to contact the live operator of the aliexpress support service, after sale!
And also about how to write to the aliexpress support service if your account is blocked and the profile is unavailable.
Online chat - Aliexpress support service
Working hours: 7:00 - 1:00 (Moscow time)
Game Masters are on duty 24 hours a day, 7 days a week, including weekends and holidays. Game Masters are the customer service representatives who handle all of EVE's customer service. They solve all the issues related to the service. Their work is paid, so feel free to contact them.
There are also official volunteers to help the players.
Where to go for help
Always review the Knowledge Base before contacting support. Information there is frequently updated and new articles appear. In most cases, this base quickly supplies players with the answers they need.
Support
There are three ways to ask for help: write in [email protected], submit a petition in-game using the "Support" option, or ask a question in the Customer Support Knowledge Base.
The more information you can provide regarding your problem, the faster and more efficiently it will be solved.
For technical problems:
1. Open C: \ Program Files \ directx \ setup and double click on the DxDiag icon. A window will appear.
2. Click on the ”Save All Information” button located in the lower right corner.
3. Attach this file to your letter or petition.
For gameplay related issues:
Provide all information pertaining to your problem, such as your username and character name, a short but detailed explanation of the nature of the problem and how it happened, and if you have encountered it before.
Compensation
Response time
Some days more petitions are filed than others, and GM may take longer to respond. Petitions are considered in the order in which they are submitted, according to the severity of the issue. Characters stuck and other issues that interfere with play are dealt with first.
Filing a petition for stuck character for any other reason is punishable by death. Well, not really, but it should be. Filing frivolous petitions or deliberately filing a petition under a different category may result in a warning. We ask you to be careful with other EVE Online players and not overload GM's unnecessarily.
Game Master Connection
When you encounter a GM in the EVE world, he is probably there to help another player. If he allows himself to be distracted by talking to other players or resolving questions that were not correctly submitted, other players in the queue in front of you will wait longer for help. It is fair that problems are resolved on a first-asked, first-to-answer basis according to the severity of the question. Please be considerate of others and follow the established procedure for obtaining assistance from GM.